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The complaint was resolved after the player’s account was succesfuly verified. The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. Jamesfrench16 wanted to withdraw his money because he wanted to stop gambling but whenever he tried to do so, he would receive a payment error. The casino recommended to him to use a different payout method but most of them were not available for him due to his country residence, Victoria. There is no further information available and the complaint remains unresolved. The player, Thescug, requested a withdrawal of $1,000 and provided all the documents needed for his account verification.

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The casino recommended him to use SEPA but that payment method is only available in Europe. No further information was provided ever since then and the complaint remains unsolved. The player is experiencing a problem with withdrawal, because his account wasn’t verified after he sent the requested documents to the casino. The player from Italy is having difficulties withdrawing his winnings due to incomplete verification. The player from Argentina is experiencing difficulties withdrawing his winnings.

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Player’s having difficulties completing KYC verification. The player from Spain is enquiring more information regarding the account verification. The player from Portugal has been accused of opening multiple accounts.

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The player from Philippines has requested a withdrawal less than two weeks prior to submitting this complaint. The player’s unable to withdraw his money form the casino as they always come up with a different excuse. The complaint was resolved as the player received his winnings.

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The player from India has tried to pass the verification, however, the casino rejected all documents and close their account. Although the player provided the casino with incorrect ID documents , it was later accepted and the player received his deposit. The player from Greece has requested a withdrawal three weeks prior to submitting this complaint.

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The player’s complaining about the casino’s RTP as he did not win anything. The player’s requesting a refund as he was able to open a new account. The player from Greece is dissatisfied with the casino’s RTP .

Insufficient evidence from casino

The player later confirmed that the withdrawal was successful, therefore we marked the complaint as resolved. Player has been accused of opening multiple accounts. The player from Australia has been accused of opening multiple accounts. We received sufficient evidence of this from the casino and so the complaint was rejected.

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Now they’re experiencing difficulties requesting a refund. The player from Spain had her withdrawal withheld due to a third party deposit. The player from Germany made a deposit and started playing. The player’s complaining about the overall casino experience and customer support.

Player claims of false accusation of fraud.

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Unfortunately, Challenger038 didn’t want to believe it. There is no further information about this complaint and it remains unsolved. The player from Australia requested a withdrawal of AU$801 but he wasn’t able to withdraw the money via the payment method he chose.

A short period after submitting the complaint, the player requested their withdrawal again and received their money forthwith. The player from Spain has submitted a withdrawal request less than two weeks prior to contacting us. The player from Austria is experiencing difficulties withdrawing their winnings due to ongoing verification. The player from Spain has requested a withdrawal prior to submitting this complaint.

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She read the terms and conditions stating a max bet of $8NZD but later found an email stating a lower max bet of $6.5NZD. The player from Netherlands has deposited money into his account, but the funds were not credited. The case was solved when the player received his deposit. However, the player closed his account in the casino because of the negative experience. The player from Germany had his bonus active balance cancelled due to a technical error caused by the game provider. The casino restored the player’s balance to the state before the error happened.

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Player complains that she didn’t receive Birthday bonus. The player from Paraguay is highly dissatisfied with a promotional offer. The player complained about the casino rejecting their withdrawal requests for unknown reasons.

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The player registered in the casino, had some trouble with the verification, but eventually passed it. The player continued playing and made several withdrawals. After some time, the player was asked to verify her account again. Complicated and delayed withdrawal and verification processing. Challenger038 requested a withdrawal of €350 and was asked by the casino to send all the documents needed for the account verification. He did send them in right away, but still, the whole payout was delayed.

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